How can we help?
DateKeeper is run by one independent developer, so every reply comes from a real person. Email support@ourdatekeeper.com.
✉️ Email supportCommon questions
I didn't get a reminder. What happened?
First, check your spam or promotions folder and add support@ourdatekeeper.com to your contacts. Then make sure the date has reminders turned on and the date is correct. For alerts on your phone, open Settings → Notifications on that device and turn them on (each device opts in separately). Still missing? Email us and we'll look at the delivery log.
How do I invite someone to my household?
Go to Settings → Household and send your invite link by text or email, or share the invite code. A household can have up to five people, and everyone shares the same dates and reminders.
How do I change when reminders are sent?
Each date has its own reminders. Open the date on the Dates page, add, remove or change its reminders, and save. You can change how reminders sound in Settings → Reminder tone.
How much does DateKeeper cost?
Every new household gets a 14-day free trial with full access. You don't need a card to start. After that it's $20 per year for the whole household.
How do I cancel my subscription?
On the web, sign in and go to Settings → Manage subscription. You keep access until the end of the year you've paid for. You can also email us and we'll cancel it for you.
How do I delete my account?
Go to Settings → Delete account and type DELETE to confirm. If you're the last member of your household, this also deletes all of its dates, reminders and cards, and cancels any subscription. It can't be undone.
What do you do with my data?
We use your data only to send your household's reminders and cards. We don't sell it and we don't run ads. The Privacy Policy has the details.